Terms & Conditions

1. Introduction

Welcome to SoulAdvisor.

By using our platform, you agree to these Terms and Conditions (Terms). Please read them carefully. These Terms are entered into between SoulAdvisor Pty Ltd ACN 631 566 393 ("we," "us," or "our") and you ("you," "your"). These Terms incorporate our Privacy Policy, Website Terms of Use, Social Media Policy, Editorial Guidelines, and Practitioner Qualification Process.

SoulAdvisor provides a platform for Traditional, Complementary, and Integrative Healthcare (TCIH) practitioners ("Practitioners") and clients ("Explorers") to connect for the provision of treament services both online and in person ("Treatments"). We do not provide medical or professional advice and do not guarantee the accuracy of the information on our website. Always consult a qualified healthcare provider for medical concerns.

2. Platform Use

SoulAdvisor connects Practitioners and Explorers but does not employ, contract, or guarantee the services of any Practitioner. All agreements for treatments are made directly between Explorers and Practitioners, and we do not accept liability for services provided.

3. Practitioner Obligations

By using SoulAdvisor, Practitioners warrant that they:

• Comply with all applicable local laws and regulations, including working with children checks if required.

• Maintain appropriate qualifications, skills, and training.

• Adhere to all relevant health guidelines regarding infection prevention and public health regulations.

4. Acceptance of Terms

By registering or using the Platform, you accept these Terms. You must be at least 18 years old to use the Platform. We may amend these Terms at any time, and continued use of the Platform after notice constitutes acceptance of the revised Terms.
 

We may use Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

5. Practitioner and Explorer Contracts

• SoulAdvisor is not a party to contracts between Practitioners and Explorers.

• Disputes regarding services provided are governed by the laws of the jurisdiction where the Practitioner provides the service.

• Practitioners must ensure their service descriptions are accurate and comply with all legal requirements. The Practitioner confirms that he or she is legally entitled to and capable of supplying the Treatments described on their profile page.

6. Practitioner Levels of Competence

 SoulAdvisor offers various levels of membership to our practitioners. All practitioners who have elected the Premium or Angkor Grace of Membership will have the SoulAdvsior Verified Practitioner badge on their listing.

This badge indicates that the practitioner is accepted by us, based on : the qualifications and experience levels; membership of professional associations; supply of business details inclusive of Working With Children Checks, insurance etc. SoulAdvisor verifies that to the best of our knowledge, these practitioners adhere to professional standards required to provide treatment that is therapeutic and safe.

Those practitioners who are currently listed by Free membership are not yet vetted or endorsed by SoulAdvisor. Please take the precautions that you would normally take when choosing a practitioner in wider online searches beyond SoulAdvisor.
 

7.Accounts & Administration Access

• Users may create an account as a Practitioner or Explorer.

• Users must provide accurate information and keep account credentials secure.

• Practitioners authorize SoulAdvisor to assist in creating and formatting their profiles, subject to final approval before publishing,   using content from public sources including your website, social media platforms, interviews and public forums.  You consent to us using and incorporating such content in your practitioner profile and licence us, on a non-exclusive, worldwide, royalty-free basis, to copy content from your website or other content owned by you to include in your practitioner profile including, where necessary, to edit such content to conform to our branding guidelines. 

• For Google Calendar Authorization, SoulAdvisor doesn’t collect passwords from any users. Using a secure OAuth connection to sync these calendars only grants SoulAdvisor access to your calendar account through a secure token from your email provider. The information collected (meeting title and description) through Google Calendar will be used only to improve users’ experience on the platform and are encrypted

• We will review your request for an Account before approving the request in accordance with our qualification process set out on the Platform. We may request additional information, including your ABN, personal ID, appropriate insurances, recognised qualifications, and membership of professional associations. If you do not provide us with information we reasonably request, we may refuse to create an Account for you. If you provide us with any information which indicates you are not a fit and proper person to be provided with an Account, we may refuse to provide you with an Account, at our sole discretion.

8. Payment & Membership Fees

• Explorers may register and browse for free.

• Payments are processed via a third-party provider (Stripe), and we do not hold funds on behalf of any user.

• Practitioners may choose between a paid membership or a commission-based model, as outlined on the Platform.

• When you join the SoulAdvisor Platform as a paid member, you agree to one of the following Membership options and payment models as outlined in the document SoulAdvisor Membership Terms and Conditions.

• We highly suggest that you provide evidence of your insurance. Where we do so, we are not confirming that the insurance you have is sufficient or suitable for the Treatments you choose to provide to Explorers. Where we do not require you to provide evidence of insurance this does not indicate that we believe you do not require insurance. You acknowledge and agree it is your responsibility to make your own investigations and receive professional advice on the insurance you require.

   

• All fees include applicable local taxes, including GST for Australian residents. 

• Promotional Codes can only be applied to direct bookings, not Reservation Requests which do not generate payment requests from SoulAdvisor to the Practitioner.

9. Booking, Refunds & Cancellation Policy

Cancellation by Explorer:

• Full refund (minus processing fee) if canceled 24+ hours before appointment.

• No refund if canceled within 24 hours of the appointment.

Cancellation by Practitioner:

• Full refund issued to the Explorer.

• A processing fee applies to the Practitioner.

Rescheduling:

• Can be done without fees if actioned within 48 hours (Explorer) or 24 hours (Practitioner).

• A maximum of two reschedules is permitted.

10. Reviews

• Explorers may review their experience with the Practitioner on the Platform, including the Treatments (Review).

• Our Review Policy details what can constitutes a review, how we moderate reviews that may be misleading, disputed or according to the Health Practitioner Regulation National Law in Australia would constitute a testimonial.

• By posting a review on the SoulAdvisor platform you agree to abide by our policy. We reserve the right to remove any content, in whole or in part that violates our policy, Terms and Conditions, Content Policy, Community Standards and Website Usage.

• You may not write a review about a Practitioner if you have a professional or industry working relationship, or if they are your immediate family member. 

• To the maximum extent permitted by law, we are not responsible for the content of any Reviews.

 

11. Liability & Disclaimers

• SoulAdvisor is not liable for the conduct, advice, or treatments provided by Practitioners or the conduct of Explorers.

• We are not responsible for loss, injury, or death resulting from services booked via the Platform.

• We do not warrant the accuracy of any content provided on the Platform.

• To the extent permitted by law, we exclude all liability for consequential losses.

• Our aggregate liability for any Liability arising from or in connection with these Terms will be limited to us resupplying the SoulAdvisor Services to you or, in our sole discretion, to us repaying you the amount of the Service Fees paid by you to us in respect of the supply of the SoulAdvisor Services to which the Liability relates. 

12. Dispute Resolution

• Users must attempt to resolve disputes amicably.

• If you have complaints about an Explorer to whom you have provided treatment or about a Practitioner from whom you have received treament we will receive this at [email protected] and do our best to resolve your issue.

• If unresolved, mediation will be conducted under the Law Society of New South Wales or can be arranged in the local jurisdiction applying to the practitioner.

• Nothing prevents either party from seeking urgent legal relief.

13. Termination

We may suspend or terminate accounts if:

• Users breach these Terms.

• Practitioners repeatedly cancel bookings or receive poor reviews.

• Users engage in conduct that violates our Community Standards.

• Users fail to pay debts or fail to meet vetting criteria.
  
  Upon expiry or termination of these Terms:

•  we will remove your access to the Platform.

• we will immediately cease providing the SoulAdvisor Services.

• you agree that any payments made by you to us are not refundable to you

• where you are an Explorer, we will cancel any existing Bookings and you will lose any Booking Fees and other amounts paid. 

• Where you are a Practitioner, we will cancel any existing Bookings and refund the relevant Explorers; and

• where we terminate the Terms for any reason, you also agree to pay us our additional costs arising from, or in connection with, such termination.

• Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.  

14. Intellectual Property & Content Use

• All content on the website is owned by SoulAdvisor or licensed from SoulAdvisor Foundation Ltd. 

• Users must not copy, modify, or distribute content without permission.

• By posting content on the Platform, users grant us a worldwide, royalty-free license to use it.

15. Governing Law

• These Terms are governed by the laws of New South Wales, Australia and therefore certain laws such as the             Australian Consumer Law (ACL) which willl survive the termination or expiry of these terms. 

• Users agree to submit to the jurisdiction of NSW courts.

• Additional laws may apply in jurisdictions beyond NSW, Australia, particularly in regard to matters pertaining to Practitioners which will be governed by the court system in their jurisdiction of practice

16. Contact Information