Why is your qualification process so rigorous?

At SoulAdvisor, building trust is at the core of our brand. Part of this is our Practitioner Qualification Process, which is setting new industry standards.

Our non-negotiables include Proof of Identity and recognised qualifications documents of those modalities you would like to be listed for. Current professional insurance documents are also very useful.

We review every qualification against industry benchmarks set by the appropriate association.

We work with recognised bodies and experts to ensure a credible standard has been set for new and emerging therapies.

We encourage practitioners to be part of relevant professional membership associations.

See our five steps below.

1. Documentation is key - every time a practitioner registers with us, they are required to provide certain documentation relating to their identification, education, experience, industry association membership, Working With Children Checks, and insurance as well as business-related information, which may include further social proof relating to their social media following, website and other affiliations.

2. The SoulAdvisor standards checklist (see below) - once all relevant documentation has been received, our team reviews this against this checklist.

3. Communication with practitioners - if a practitioner has not met all the requirements, they are contacted to discuss the outcome of their application, including areas requiring attention. Once these areas are addressed, the practitioners are then encouraged to resubmit.

4. Publishing - if successful, a profile of the practitioner will be uploaded to our website, including their biography, service offerings, education and training, and relevant industry membership.

5. Professional conduct and monitoring - to ensure our practitioners adhere to professional conduct and provide ongoing quality care, we have a rating and review system that we ask customers to complete after each therapy session they have with SoulAdvisor. If a practitioner's review falls below a certain standard, we will investigate their review and have internal procedures to remove them from our Global Collective if we deem it appropriate.

The SoulAdvisor standards checklist:

• The non-negotiables we need from our practitioners include proof of identity and recognised qualifications for the services they provide. If your qualification has been attained overseas, we will make every effort to ensure it is valid.

• Not every qualification is the same. That's why we review each qualification against industry benchmarks set by the appropriate industry association. You can see the benchmarks we accept here. 

• There are two categories of therapies: Baseline and Adjunct. All therapists listed on SoulAdvisor must be qualified in at least one Baseline Therapy. Adjunct Therapies are those for which qualifications can typically be obtained in a shorter timeframe, such as days or weeks. The training benchmarks for Baseline Therapies ensure therapists have a strong foundation for client care, enabling SoulAdvisor to confidently recommend them for a wide range of client needs. Adjunct Therapies are valuable supplementary skills that SoulAdvisor recognizes as additional qualifications alongside the comprehensive training required for Baseline Therapy.

• Although optional, we encourage practitioners to be members of relevant professional associations.

• When a traditional or emerging therapy is being offered, and requires specific lineage or expertise, we work with recognised bodies, experts in their field as well as elders to ensure a credible standard has been set.

• Where appropriate, we will continue to evolve our qualification standards. We also recommend our practitioners provide evidence of an active social media profile, acknowledgement of years in practice, and a Working With Children Check, if appropriate.

• Once approved, our dedicated team will work with our practitioners to ensure we showcase their expertise, passions, and talents, and you receive a fuller picture of how that may assist you with your well-being goals.

• As a member of our Global Collective, your health and well-being is our priority. We do the hard work selecting the highest calibre of practitioners, so you can expect consistent, quality standards in complementary health care.