What happens if I need to cancel or reschedule a booking?

We appreciate there will be times when appointments will need to change, be it a cancellation or a reschedule.

Rescheduling ensures there are no unnecessary fees applied to the booking, and you have the ability to reschedule two times (either the practitioner or the client).

Cancelling an appointment may be subject to cancellation fees, depending on the time the cancellation was initiated.

To reschedule or cancel a booking, you will need to log in to your dashboard.

Cancelling or rescheduling appointment:

1. Go to Dashboard > Appointments
2. Click on "Client appointments"
3. Click on "Upcoming" 
4. Click on "View details"
5. Click on "Cancel" or "Reschedule"
6. A pop-up window will appear where you can write a message/ the reason for cancellation/rescheduling to your client.
7. Click "Cancel appointment"

All changes to a booking ie. cancellations or reschedules will need to be done via the dashboard to ensure the changes are authorised.

Rescheduling an appointment

Both parties will be notified of the rescheduling by email, with the reason for the change. Depending on the booking settings from the practitioner’s set-up, the reschedule will be automatically confirmed (for 'Instant Booking') or will require an action within 24 hours (ie confirmed or declined) from the practitioner (for 'Request to book').

If the practitioner declines the booking, the appointment will be maintained to the original date.

Cancelling an appointment

Both parties will be notified of the cancellation by email, with the reason for the change. Depending on the time that a change is made and who initiates it, will influence the type of refund received.

If a cancellation is done 24 hours or more beforehand, then a full refund will be provided minus the processing fee. If it happens after 24 hours, there is no refund provided. Find more details on our cancellation policy here.