How do you ensure quality control?

At SoulAdvisor, building trust is at the core of our brand. As a qualified practitioner, you have been meticulously selected and have passed all five stages of the SoulAdvisor Qualification process.

Once approved, it is important your profile remains current and reflects any relevant changes that may have occurred in your business. You can update your details directly by logging into your dashboard. All significant changes and/or documentation will be required to be verified before being added to your profile.

To ensure quality control and maintain the integrity of SoulAdvisor's reputation, our practitioner team will also conduct annual reviews of our practitioner profiles. If there are any significant changes, we will be in contact to discuss any remedial action needed to be taken.

Insurances

To remain on the platform, we require you to provide a current certificate of currency on its renewal. This is usually on an annual basis. If you have elected to pay your insurance premium on a monthly debit basis, we ask that you still provide us with the current certificate of currency for our records.

If an insurance policy does go out of date, you will be notified through a series of emails. These notifications will commence a fortnight out from your expiry date, and assistance provided if required. Once the expiry date has been reached, and if no current insurance details are provided, your profile will be hidden from the platform until insurance details are received.

Association memberships, WWCC, and qualifications

Memberships of associations, education, training, and qualifications may have changed after your profile was approved. You can submit any documentation to support these changes directly through your dashboard. Once received, it will go through our vetting process and be verified before being reflected on your profile.

Once approved, you will be able to connect the appropriate qualification to the relevant service offering.

For Working with Children Checks (WWCC), if your details expire this will be automatically reflected on your profile. 

Regulated practitioners

For practitioners who are registered with AHPRA, your registration needs to remain current with the appropriate national board. We request that you inform us of any significant changes and/or deregistration.

The practitioner team will also conduct a review of de-registrations as part of their annual review.