Frequently asked questions

This is a deliberate term. 'Explorers' implies that people are investigating their own health, the health of their community and ultimately this planet, and embarked on a journey  of discovery to see what they will find. Through the careful and accurate presentation of all things Traditioanal, Complementary and Integrative Healthcare, SoulAdvisor hopes to offer evidence based suggestions of the efficacy of the therapies we present and the whole person, whole health system nature of our TCIH therapies. 

We invite exploration, sharing and engagement from all our community and hope, together , to grow our knowledge and therefore the strength of  and respect afforded to our our TCIH global community.
 

SoulAdvisor is an online booking platform, seamlessly connecting health-conscious clients to highly qualified practitioners from our purpose-driven global collective.

In addition, SoulAdvisor has set up a not-for-profit foundation, the SoulAdvisor Foundation Limited, to advance education and promote awareness of complementary medicine in the public health domain.

Visit our About Us page to learn more about our integrated offering.

At SoulAdvisor, our purpose is to protect the integrity of our community by delivering the highest quality of care from our trusted wellness practitioners to our clients.

Through our meticulous practitioner qualification process, governance framework, ongoing research, evidence-based educational content and values-based team, we are a trusted resource for your overall health and wellbeing.

Elain Younn is the founder of SoulAdvisor and brings a wealth of experience and expertise to our global collective.

After a difficult start to life and a nomadic childhood fleeing the Khmer Rouge, Elain arrived in Sydney as a refugee. After many years in Australia, she later returned  to her home country of Cambodia. Throughout her life journey, Elain always found personal healing through various wellness modalities.

Now a practitioner herself, she felt compelled to create an easier way to connect consumers with  wellness practitioners, whether from around the corner or around the world.

Listen to her story...

SoulAdvisor is an international team of purpose-driven professionals, who collectively contribute to our vision of global wellness and, in the process, healing our world.

Our executive team includes:

⋇ CEO and Founder, Elain Younn 

We are supported by a growing team of experts in the fields of digital marketing and social media, IT development, content development and publishing, finance and administration, public relations, practitioner relations and human resources.

We are also supported by various specialist providers with legal, accounting, recruitment, marketing, financial modelling and graphic design services.

We anticipate as SoulAdvisor grows, further opportunities will open for others to bring their skills and expertise into this global community.

Promoting the right practitioners is integral to our purpose and imperative for us to build trust with our brand.

We have welcomed complementary wellness professionals and healers from across the globe, who have been carefully selected through a considered qualification process.

Our practitioners offer a vast number of therapies via both in studio and online consultations.

We have created a unique qualification process for practitioners to become an endorsed provider on our site.

To ensure transparency with our clients, we encourage you to read our detailed qualification process to learn more.

Once you have selected your therapy by using the search toolbar on the homepage or browsing the therapy categories, you can find out more about the practitioners offering your chosen therapy by clicking on their profile.

Each practitioner profile includes a biography, photos, accreditations, and treatment pricing for you to learn more about their service.

We encourage you to use the complimentary ‘discovery call session’ to connect with your practitioner and determine whether they meet your needs before you schedule a treatment.

You need to create a free customer account and log in to the platform before you can make a booking. You can then select your preferred practitioner and book their service directly through their profile. Follow the step-by-step process to select a date and time for your consultation and make your payment to secure your treatment.

The only time you may incur a small cost is if you cancel your appointment (please refer to our cancellation and refund policy for more detail).

We understand the frustration of not receiving timely responses from practitioners. While we strive for seamless communication, several factors can contribute to delays:

• Busy schedules: Many practitioners have demanding workloads, which can impact their availability to respond on the SoulAdvisor platform.
• Inactivity: Some practitioners may be less active online or have shifted their focus away from the platform.
• Account Access: Occasionally, practitioners may lose access to their accounts and not be able to retrieve them. We encourage users to reach out to us if they experience this.

To address these challenges and improve response times, SoulAdvisor has introduced a new feature: "Responsive" badge. For practitioners who are committed to providing prompt and consistent communication with clients, the "Responsive” badge will appear on their profile, ensuring a more responsive and satisfying experience.

While we recommend booking practitioners with the "Responsive" badge for quicker responses, you can still book other practitioners who may have longer response times.

We are continuously working to enhance communication within the platform, and we appreciate your understanding as we implement these improvements.

You can contact a practitioner directly using our discovery call service that is available on the practitioner profile. To learn more about this offering, please refer to our ‘Connecting with a practitioner’ in FAQs.

We encourage all interactions between our clients and our practitioners to be made on the booking platform to ensure we can appropriately manage any communication or other issues, should they arise.

During the booking process, payment is made seamlessly after selecting the date and time for your consultation. Once you have made your payment, your booking is secured. You will receive a confirmation email when the practitioner has confirmed their availability.

No, you will not be charged a booking fee for using our platform. The only time you may incur a small cost is if you cancel your appointment (please refer to our cancellation and refund policy for more detail).

If you wish to cancel your scheduled treatment, you need to do so at least 24 hours before the treatment start time in order to receive a full refund minus a small processing fee (1.75% + $0.30 for domestic cards and 2.9% + $0.30 for international cards). This is because we use a third party to process our payments and no funds are held on our platform.

If you cancel your booking less than 24 hours before your treatment start time, you will not receive a refund.

If the cancellation was made by the practitioner, you will receive a full refund.

If you have any concerns relating to cancellations and refunds, please contact us at [email protected].

We invite interested parties to contribute to ‘Your Sanctuary’, our content hub that features the latest in thought leadership, views and news in global health and wellness with original written submissions. This may also include a story or experience that may help to inspire and enrich the lives of others.

We encourage content that is informative but accessible, easy to read and engaging to our readers to facilitate commentary and shares online. We have a stringent editorial process to ensure the highest-quality standards for our readers.

For more information, please read our editorial guidelines.

We exist to make a difference to the health and wellbeing of all.

By using our services, you are supporting a purpose-driven business in the complementary health and wellness space. Profits generated are used to fund our not-for-profit, SoulAdvisor Foundation Limited, to advance research and support the growth of the industry.

If you have used our services, we thank you for helping us on our mission to Heal Our World through promoting awareness of the Traditional, Complementary, and Integrative Healthcare (TCIH) industry and how it can support you in your wellness journey.